These Terms and Conditions govern your use of Woolbet, operated by Win Top Ltd under a licence issued by Curaçao eGaming (licence number ALSI-202509029-FI1). By registering an account or using any part of the site, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, you must not use Woolbet.

Eligibility and Account Responsibilities

To register and play at Woolbet, you must be at least 18 years of age. Adult residents in the United Kingdom are eligible to register and play under these terms, provided they meet all other eligibility requirements set out here. It is your responsibility to ensure that online gambling is lawful in the jurisdiction from which you access the site.

You may hold only one account at Woolbet. Opening or operating more than one account — whether in your own name or through a third party — is strictly prohibited. We reserve the right to close duplicate accounts and withhold any associated funds pending review.

When registering, you must provide accurate, complete, and up-to-date personal information. You are responsible for keeping your login credentials confidential. Any activity carried out through your account is your responsibility, and you must notify us promptly if you suspect unauthorised access. We cannot be held liable for losses arising from your failure to maintain the security of your account details.

Deposits, Bonuses, and Withdrawals

The minimum deposit required to fund your account is £20. Withdrawals are also subject to a minimum of £20, and we aim to process withdrawal requests within 0 to 24 hours, though actual receipt of funds may depend on the payment method you have chosen.

Bonuses and promotional offers are subject to specific conditions that apply at the time they are claimed. Where a wagering requirement applies, you must complete the stated playthrough before bonus-derived winnings become eligible for withdrawal. During any active wagering period, a maximum bet limit of £5 per round applies. Attempting to circumvent bonus conditions — including placing bets that do not contribute to wagering, or exploiting promotional mechanics — may result in the cancellation of the bonus and any associated winnings.

We reserve the right to request identity verification documents before processing any withdrawal. Failure to provide satisfactory documentation within a reasonable period may result in the suspension of the withdrawal request.

Prohibited conduct includes, but is not limited to: operating multiple accounts, engaging in collusion with other players, using automated software or tools to gain an unfair advantage, and any form of fraudulent activity. Where we have reasonable grounds to suspect a breach of these rules, we may suspend your account, withhold pending withdrawals, and refer the matter to the relevant authorities. Our determination in such cases will be based on a review of available evidence, and we will communicate our findings to you through the contact details held on your account.

These terms may be updated from time to time. Where changes are material, we will notify you by means of a notice on the site or via the email address registered to your account. Continued use of Woolbet following notification of any update constitutes your acceptance of the revised terms. If you have a dispute regarding the application of these terms, you should contact our support team in the first instance. We are committed to resolving disputes fairly and in a timely manner through our internal complaints process.