Woolbet is operated by Win Top Ltd under a licence issued by the Curaçao Gaming Control Board (GCB), licence number ALSI-202509029-FI1. That licence sets out the rules we are required to follow — covering everything from how we handle your funds to how we conduct our games — and it is the framework against which we are held accountable. We launched in 2026 with a straightforward aim: to run a well-organised, honestly operated online casino that works properly for players in the United Kingdom.

How we are held accountable

Our Curaçao eGaming licence is not a formality. It requires us to maintain auditable records, operate games that use certified random number generation, and respond to regulatory enquiries when they arise. We take that seriously. If a dispute cannot be resolved between you and us directly, the licensing framework provides a route for escalation. We would rather resolve things ourselves, but the external mechanism exists and we are bound by it.

We also hold ourselves to a standard that goes beyond the minimum the licence demands. When something goes wrong — a withdrawal that takes longer than expected, a bonus that has not credited correctly, a technical fault during a game — we expect our support team to deal with it promptly and honestly. We do not consider a closed ticket to be a resolved one unless the underlying issue has actually been addressed.

Safer gambling and how it shapes the platform

We build the platform with the assumption that some players will need tools to manage how they play. Deposit limits, session reminders, self-exclusion, and cooling-off periods are not afterthoughts — they are part of the standard account setup. You can access them without having to contact support. We would rather you use those tools and stay in control than play in a way that causes you harm.

We do not market to people who have self-excluded, and we do not use promotional mechanics designed to pressure you into depositing more than you intended. The site is intended for adults who choose to use it, and we try to make sure it stays that way.

On the question of player funds: your balance is kept separate from the operational funds Win Top Ltd uses to run the business. That separation means your withdrawable balance is not exposed to the company's day-to-day financial position. Withdrawals are processed within zero to twenty-four hours, and the minimum withdrawal amount is £20, matching the minimum deposit threshold.

When we decide which game providers and payment routes to list on the site, the criteria are straightforward: the provider must be reputable, the games must be certified, and the payment method must be able to settle reliably in the currencies we support. That is why you will find providers such as Evolution, Pragmatic Play, NetEnt, and Play'n GO in the library, and payment options ranging from Visa and Mastercard through to Bitcoin and Skrill. We do not list a provider simply because they are available — they need to meet a standard we are comfortable putting our name to.

If you have a question about how we operate, our support team is available in English and can be reached through the contact options listed on the site.